FAQ

Dear fellow artist, please read the description of our educational materials before purchasing them to avoid buying something that you don’t need for your skill level.

If you encounter any technical issues upon purchasing our digital books, please first review the list of questions on this FAQ page. Please note, that we have done everything in our power to provide smooth and flawless user experience via the leading web services such as E-Junkie and PayPal, but there are things that we cannot influence or change on our end, such as your internet connection quality or the way iPads handle ZIP files.

If you have a question that you cannot find an answer to, please e-mail us at contact@retouchingebooks.com and we – Julia or her helpers – will do our best to respond as soon as we can. Remember that we are only artists just like yourself and we are trying to help aspiring photographers to learn and improve their skills, so please bear with us and be nice – we always try to help as quick as possible.

We live in Central Standart Time zone (UTC – 6 hours), so if you are on the other side of the planet, please don’t expect us to respond to your request while it’s night time for us.

Pre-Purchase Questions

An electronic book (e-bookeBook, or digital book) is a publication in digital form, consisting of text, images and other multimedia materials. Our eBooks also contain either embedded videos (Essentials eBook) or external links to online video resources, which helps to decrease the download size of the eBooks. They are all in PDF format and can be viewed in Adobe Acrobat Reader on your desktop (download free latest Adobe Reader here) or in iBooks application on your iPad. Our eBooks come with Bonus Materials which can only be used in Adobe Photoshop versions CS4 – CS6 on your PC or Mac computer.

If there’s a print version for a specific eBook, you will find it in the Books Shop category. However, most of our materials are in digital format only at this time.

eBooks are a digital product available for immediate download. No physical product will be shipped to you.

Our eBooks & Bonus Materials are compressed into ZIP files to decrease the size of the package for download. Use the E-Junkie link that you receive upon your purchase to download the ZIP file to your computer first, unzip it using any decompression program on your PC or MAC and then transfer PDF files to your iPad via iTunes or Dropbox app, whichever is more convenient for you. According to a discussion thread on the Apple website: You cannot open zipped files on the iPad, if you don’t have a decompression app for iPad installed.

You can try using free iUnarchive Lite for iPhone, iPod touch and iPad , but please remember it is not our application and you need to contact its author if you have any questions about it or issues with its performance. We are just trying to help you save time on researching this matter.

Also, please remember that the Actions, Brushes and Gradients in the Bonus Goodie Bags of respective eBooks are a very valuable addition to the eBooks and you can only use them in Adobe Photoshop on your computer, so you need to download the ZIP file onto your computer anyway.

The Before & After images and videos in the eBooks will work on your computer and the reading material is also designed for viewing on the iPad, however the multimedia content in PDFs isn’t responsive on tablets – please use the links under the video thumbnails to watch them in the YouTube application on your iPad.

When you subscribe to our Newsletter you receive an automatic message asking you to confirm your email address – this is how we protect you mailbox from spam and unwanted emails. As soon as you click the link in that message and confirm your subscription you will receive another automatic follow-up message. In that email we welcome you to our newsletter, introduce ourselves and send you our current discount codes.

If you don’t receive any of the automatic follow-up messages after you attempt to subscribe, please check your Junk Mail folder, it must have gotten caught in there. To help ensure our email is consistently delivered to your inbox with images displayed, please add our address to your contact list: contact@retouchingebooks.com

Our eBooks & Bonus Materials are only designed for users of current Adobe Photoshop versions from CS4 to CC. Our Actions and Brushes have been tested across all platforms and current software versions and they work perfectly. Please read the Actions User Manual (see Digital Goodie Bag in the unzipped eBook package) to install the Actions & Brushes correctly (pages 58-59 in the Digital Photo Retouching eBook).

We’ve provided subtitles for the video tutorials for our “Creative Retouching Essentials in a Day” eBook, and are working on closed captioning for the video workshop and tutorials in the “Digital Photo Retouching” eBook.

Click on the CC (Closed Captions) button when watching our video tuts on Youtube and select “English – Julia Kuzmenko”.

Post-Purchase Questions

We deliver our educational materials to you via one of the leading web services – E-Junkie. The E-Junkie download links are time-sensitive and have a limited number of download attempts to prevent unauthorized product distribution. Please download the eBook package (ZIP file) to your computer as soon as you purchase the eBook and make sure the ZIP file is 100% downloaded. If your internet connection is not very good the download process may be interrupted and E-Junkie will count it as one download attempt.

If the ZIP file is downloaded only partially, your decompression program will tell you that the file is corrupted and won’t open it. You need to download the ZIP again.

If your internet connection is preventing you from downloading the ZIP file completely, and if after your maximum attempts your download link expires, please e-mail us at contact@retouchingebooks.com and we – Rebecca or Julia – will send you a fresh download link or figure something out to deliver your eBook to you.

Our eBooks & Bonus Materials are compressed into ZIP files to decrease the size of the package for download. A lot of our readers come from countries other than the USA and in many places users pay for their internet traffic. The internet connection is not always very stable, so it’s very important for us to keep our eBooks within reasonable and downloadable size.

We wanted to make your learning experience easy, convenient and enjoyable, so we created interactive PDFs with videos and hover-over Before & After images. You will find the embedded videos on respective pages in our “Essentials” eBook, and in the larger eBook “Digital Photo Retouching” we took the videos out to lighten the ZIP file and outsourced them in a private Youtube channel.

The embedded videos will work on your computer, but if you’re reading your eBooks on your iPad, click the links to watch the videos in the YouTube application on the iPad. Multimedia content such as embedded video and before & after images is not supported by iPads.

In the print version of the  “Digital Photo Retouching” book you will find scannable QR codes, which will take you to the private video tutorials on your internet enabled device.

The performance of the eBooks will greatly depend on the performance of your computer and the version of Adobe Reader installed on your computer. These PDFs are optimized for Adobe Reader X. Please update your Adobe Reader to get the full experience of the multimedia content.

Download the latest Adobe Reader for free: http://www.adobe.com/products/reader.html 

I have been developing and improving these Actions & Brushes for many years. They help me to significantly speed up my retouching, increase its quality and they will do the same for you, just make sure to learn about them in the User Manual and watch the video tutorials (see Digital Goodie Bag in the unzipped eBook package or pages 58-59 in the Digital Photo Retouching eBook).

The Actions & Brushes can be installed and used in Adobe Photoshop versions from CS4 to CC only. They have been tested across all platforms and current software versions and they work perfectly. Please read the User Manual to install the Actions & Brushes correctly.

My Beauty Brushes are based on the custom brushes of the amazing digital artist from Poland Marta Dahlig, which she kindly allowed me to use and share with my readers.

Delivery & Returns

Please read the descriptions of our educational materials before purchasing them to avoid buying something that you don’t need for your skill level. Our eBooks with their Bonus Materials are not refundable due to their digital nature. If you are unsure about an eBook’s value for you, please contact us and we will help you figure out what is relevant for your retouching & photography skill level.
Digital books or eBooks are a digital product available for immediate download. No physical product will be shipped to you.